KACE Product Support Question
I'm having an issue testing patching/updates.
I'm working on a new patching schedule for Firefox. I want to run updates only on machines that have Firefox installed. In the past, when I set a schedule for updating Java, I had an issue where my Kbox installed java if it wasn't installed, so I've been treading lightly with patching.
Anyway, I was successful in testing to make sure it would update the Firefox on my test machine. I then uninstalled Firefox to make sure patching would overlook that machine, and it seemed to, however, I made an addendum to the pre and post messages and then reinstalled an old version of Firefox to the machine and re-ran the patch schedule and it continues to overlook the test machine. When watching the patching status on that machine in my Kbox inventory, I see, "Scheduled.... handshaking... Completed". It never updates.. I've forced inventory to make sure that my Kbox knows that I have Version 25 of Firefox and it needs to be updated, but it still won't update...
what am I overlooking?
Thanks very much, in advance.
Community Chosen Answer
What version are you trying to update to? It seems that the newest is something like 38.1. What happens if you try to update from a newer version than 25?
Also, it's very possible that big of a version jump may need the application installer in order to be accomplished.