I want to create a group that I can assign tickets without having to assign themselves as the owner
I have student workers at our Help Desk that I want to be able to work on a pool of tickets that I assign to a group. They will not always finish a ticket before the end of their shift, so the next shift of students will work on the tickets to try and complete. The reason I need this is because our end users want an email everytime the owner changes. Sometimes a ticket can change owers 2-3 times in one day and then the end user thinks we are just passing their ticket around and not actually working on it even though we put comments in it; which by the way they also get emails on.