KACE Product Support Question
Is there a way to automate assigning ticket owner and submitter via email?
Hello we have use the Sevice Request on our K1000. We have to log the calls we take over the phone, so we create the tickets sending an email which generates a new ticket. My question is, Is there a way we can automate assigning the ticket on the service desk to the owner who sent the email and also change the submitter if somehow we include their name on the email ?
Community Chosen Answer
you can fully automate the service desk via email
with many email-variables you can set this.
See here: https://support.quest.com/kb/313513/
Everything else (and also this but you should use the built in functionality if possible for obvious reasons) can be done by Custom Ticket Rules.