Is there a way to put your status to unavailable when you are on vacation so that other HelpDesk techs do not assign tickets to you? Thanks.

Probably more of a training issue but we have a problem with techs assigning tickets to other techs that are on vacation and the ticket does not get done for over a week.  Would like to know if there is a way to keep them from assigning tickets to unavailable techs.  thanks.

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Answers (1)

Posted by: Hobbsy 1 month ago
Red Belt

There is no simple way to do this, no tick box etc than can be used, you can however setup rules that can be enabled to reassign a ticket when running to a colleague if a ticket is assigned to you in error.

You should be able to build this from the wizard i.e. when the assignee is set to me, set the assignee to my colleague. That is a simple approach but you could get more complex with ticket rules if you wanted to.

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