/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


IS there any way to input templates in the KACE Service Desk for End Users?

09/28/2016 1720 views
I would like to create a drop down selection such as New User Creation and a template will populate for the user to input in the information.
Also would it be possible to input the Knowledge base drop down as seen on the administrators new ticket window?

Thanks in advance!
0 Comments   [ + ] Show comments

Comments


All Answers

1
Yo can create dropdown fields with customfields - to create one of this go to
> Service Desk > Configuration > Queues > 'yourqueue' > Ticket Defaults [Customize These Values]
Here you can edit in 'Layout Ticket Fields' and 'Custom Fields' your field as you want it.

'CUSTOM_1' is named in the table as 'CUSTOM_VALUE_FIELD0'
Answered 09/29/2016 by: svmay
Red Belt

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ