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06/22/2017 688 views
Hello,

After updating the K1000 to 7.1.149 emails sent to the service desk with a digital certificate get the body of the message stripped. This generates a blank ticket with only the the subject of the email. This was fine before updating and all emails went through without problems. I contacted support, but they mentioned this feature was not supported. This seems strange as it worked before the update. Has anyone experienced this or has a way of working around this?

Thanks!
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  • According to their KB article here:

    https://support.quest.com/kace-systems-management-appliance/kb/189780

    is not supported and it applies to 6.x versions as well... only Plain text emails.

    Maybe it worked somehow, but is not officially supported?
  • Well the KB says digitally signed email attachments. That is correct, the attachments never worked. This is just normal digitally signed emails without any attachments.

There are no answers at this time