Issues with Digital Certificates and Service Desk


After updating the K1000 to 7.1.149 emails sent to the service desk with a digital certificate get the body of the message stripped. This generates a blank ticket with only the the subject of the email. This was fine before updating and all emails went through without problems. I contacted support, but they mentioned this feature was not supported. This seems strange as it worked before the update. Has anyone experienced this or has a way of working around this?


2 Comments   [ + ] Show comments
  • According to their KB article here:


    is not supported and it applies to 6.x versions as well... only Plain text emails.

    Maybe it worked somehow, but is not officially supported? - Channeler 4 years ago
  • Well the KB says digitally signed email attachments. That is correct, the attachments never worked. This is just normal digitally signed emails without any attachments. - pregiec 4 years ago

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ