Kace Agents Not Checking in after SMTP change

Yesterday I made a change to our SMTP email destination on KACE K1000 and then today I noticed none of our agents are checking in. I am not sure if that change could cause that but I thought I would mention this. Last week I did update the server and the agents to the most recent version of Kace K1000. However the agents were working all last week and all of this week until today. Is there something I can do to resolve this? Would changing SMTP settings cause the agents to stop checking in? 

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Answers (1)

Posted by: KevinG 1 year ago
Red Belt

A change to the SMTP settings would not affect the Agent communications.

You may want to verify all the required services are running on your appliance.

Go to Settings -> Support -> Diagnostic Utilities.  Select services in the dropdown menu.

They all should have a "ok" next to the service name.

The next step would be to collect the Agent logs from one or more devices for review.

The KAT (Kace Agent Toolkit) can help you with this process.  https://support.quest.com/kace-systems-management-appliance/kb/263376/using-the-kace-agent-toolkit-kat-

  • Thanks for the info. All services are showing as Okay and I used the diagnostic tool. The diagnostic tool said that the inventory ran successfully but it does not appear to have worked. Is there anything else I can try? - hixson 1 year ago
    • You may want to open a support ticket. At this point we would need to review the logs collected by the KAT program and review the server logs.
      You can view the Access Log, Server Errors and K1000 log from the Logs tab.

      What version is the Server and Agents? - KevinG 1 year ago
      • The server is version 10.1.99 and the agents are 10.1.43. - hixson 1 year ago
  • On the Agent side, the main two logs to review is the konea.log and KAgent.log - KevinG 1 year ago
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