Best Practices Question

KACE ticketing process for New Hires/Terms

09/09/2020 139 views
Currently when we have a new hire or a term, we have users fill out a form on our SharePoint which will then send an email to the Help Desk. Is there a way for this to automatically kick off a ticket process for either new hires or terms? Our goal is to automate this and cut down on the emails that get sent out for these specific requests. 
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There is no "out of the box" way to do this, however if you can get your Sharepoint system to include text that signifies it needs to be a process, then we could create a ticket rule that sets the database to make this a process, but I would have to test that out. Otherwise the only way to do this would be get someone to manually hit the "Convert to process" on every ticket.

Answered 09/10/2020 by: Hobbsy
Red Belt

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