Moving license


I recently create a new Kace SMA server with the latest release but when I enter the licence key, it returns an error that warns me I reached the maximum number of server. How can I delete the license in the old server ?

Thank you very much.

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Answers (3)

Answer Summary:
Posted by: KevinG 2 months ago
Red Belt

You will need to contact KACE support and provide the Mac address of the production SMA so that the other entries can be deleted from the KACE data warehouse.

Once this is done, you will be able to apply your existing license key if it is a valid key.

Posted by: Hobbsy 2 months ago
Red Belt

You will probably need to get in touch with support to see if you need a new license file, you are entitled to 3 instances (live,test and DR) so if you have used more than that, that would be the issue

Posted by: andrea.gennari@aslmn.it 2 months ago
Yellow Belt

Thank you very much, I finally contact Quest support and they helped me with the license.

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