need SQL or PS1 help to change a ticket owner

We have a key employee terminating today who is an owner on their Queue tickets as well as within many processes tickets. Could someone help me create a script or a custom ticket rule that would change the ownership on all of their "not closed" tickets?
Thanks in advance.

0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: chucksteel 3 years ago
Red Belt

Top Answer

You can do this from the ticket list.

  1. Select the queue
  2. Perform an advanced search for the owner's open tickets
  3. Select all
  4. Choose Action, Reassign, Select the new technician


Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

View more:


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ