KACE Product Support Question

Newbi want to create a new Win7 64bit Image and roll out with kace

03/31/2015 3427 views


hope anyone can help me. we have new Notebooks Dell E7250 Dell E5550.

i make a new KBE in K2000 and i can boot in to kace. (that was strong enough for me). :-)

If i install a new Image it does that but i have some Problems with it.

No Driver beiing installed on the new Notebook but i download it on K2000.

How can i make a sysprep ??? I make one with the tool sysprep-creator-installer.exe

But i think i make it wrong.

Have anyone had really good Manuals or to do´s step by step for my

how i can make this ?

Iam sorry for my bad english.

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Go into the Library>Driver Feed. Make sure the driver feed is enabled by going into choose action, manage driver feed settings, place a check mark next to enable driver feed and then save. Click on the driver feed again and you will see a list of the supported models. Search for your models and select the appropriate model/os combination.  Then choose action, download and install packages. 

Using the sysprep creator tool is a great way to sysprep if you are unfamiliar with the process. I would recomend using teh option "create unattend and executor". Launch the creator and fill the four tabs out.  Make sure the leave the check box on step 2 Persist all installed Plug and Play devices unchecked. 

After all 4 tabs are filled out select create and save the unattend.xml and the sysprep creator on  flash drive. Insert the flash drive into the computer to be sysprepped and launch the sysprep_executor_x64.exe (assuming 64 bit os). Select shutdown, select the unattend.xml file you created in the earlier step and select Delete unattend.xml from image. start sysprep.  After it shuts down boot into the k2000 and capture and image of the system. 
Answered 03/31/2015 by: Timi
7th Degree Black Belt

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The K2000 driver feed doesn't work for those models. We have the same, and for some reason the folder created on the K2000 has the wrong name from the appliance. You have to manually rename them:


Not E7250_7250 that they have as a default from the driver feed.

Use the vb script in the below folder to check the destination folder that a model will check for after a deployment:

Answered 04/01/2015 by: AndyH
Senior White Belt

The Administrator Guide located on the Home page is a real good place to start.  To get the drivers, you need the driver feed tool or another really good tool is Double Driver.  Double Driver gets a copy of all drivers being used by the system.  Load those drivers in to your drivers_postinstall folder of your K2000.  To sysprep, go to c:\windows\system32\sysprep.  Click on OOBE, Generalize, Shutdown.

Hope this helps.
Answered 03/31/2015 by: lnovak
Third Degree Blue Belt

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