Parent Ticket Not closing

Currently, have a parent ticket that will not close and the child tickets are closed

Any suggestions?

Kace K1000 version 9.0

1 Comment   [ + ] Show comment
  • I also have one that this is happening to. Was all working fine last week but this one is stuck. Ticket is assigned to someone. - casnider 1 year ago

Answers (1)

Posted by: rruhl 2 years ago
Orange Belt

There could be a few reasons depending on the configuration. Is the Parent ticket assigned to someone? If not, try assigning it and closing it.

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