Systems Management Question
Prevent KACE from putting out of office updates in a ticket
08/28/2014 3919 views
KACE currently will put a person's out of office reply into a ticket if they receive an emailed ticket update. I am already using the ticket rule provided by KACE to prevent an email loop which can be created by an out of office message. What I would really like is to somehow prevent allowing a ticket comment from an out of office response. Is there any way to not allow a ticket comment per an email's subject from an out of office reply?
An out of office reply has a subject "Automatic reply: <custom message user chose>", so could I prevent a ticket update if the email contains the subject "Automatic reply:" and let any other email ticket updates make a comment?