Project 2007 Pro OCT Issue (yes I've googled)
Greetings,
Hopefully this is the correct forum.
I successfully created a MS Visio 2007 silent install (following the tips found here)
I am duplication my steps to create a MS Project 2007 Pro silent install but the OCT will not even create a MSP
Here are my steps
1. Launched setup.exe /admin
2. Office Customization Tool launches
3. Box comes up asking to select a product. In this case is pre-populated and stated "Microsoft Office Project Professional 2007" and this is selected.
- No over product is listed.
4. I click on OK
5. A pop up message comes up stating "Loading selected product data"
6. Another pop up box comes up and states "Failed to get available product info."
I have googled up and down google and found nothing helping.
I started with a fresh copy of install files, per the only helfpul thread I found and the error is still present
I have downloaded a new set of OCT templates and copied them and the error is still present
To ensure I am doing the correct steps I created another set of Vision silent install package and works perfectly.
What could be the issue that I am having? All folders/files seem to be there.
Hopefully this is the correct forum.
I successfully created a MS Visio 2007 silent install (following the tips found here)
I am duplication my steps to create a MS Project 2007 Pro silent install but the OCT will not even create a MSP
Here are my steps
1. Launched setup.exe /admin
2. Office Customization Tool launches
3. Box comes up asking to select a product. In this case is pre-populated and stated "Microsoft Office Project Professional 2007" and this is selected.
- No over product is listed.
4. I click on OK
5. A pop up message comes up stating "Loading selected product data"
6. Another pop up box comes up and states "Failed to get available product info."
I have googled up and down google and found nothing helping.
I started with a fresh copy of install files, per the only helfpul thread I found and the error is still present
I have downloaded a new set of OCT templates and copied them and the error is still present
To ensure I am doing the correct steps I created another set of Vision silent install package and works perfectly.
What could be the issue that I am having? All folders/files seem to be there.
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Answers (8)
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Posted by:
LunchBox
12 years ago
Great idea. I am using Process Explorer and went through pretty much through the entire log and did not find anything that was helpful.
Do you have any suggestions to help me narrow down what I should be looking for?
Do you have any suggestions to help me narrow down what I should be looking for?
Posted by:
papardun
12 years ago
I have run into this before but, as usual, don't remember exactly what I did to get around it. I did find this article: http://www.techtalkz.com/microsoft-office/121486-office-2007-error-failed-get-available-product-info.html
which may help you. There is also quite abit on Google if you search for Failed to get available product info.
Good luck.
Peter
which may help you. There is also quite abit on Google if you search for Failed to get available product info.
Good luck.
Peter
Posted by:
LunchBox
12 years ago
Peter - Yup I saw that thread. The updates folder is empty and still have the same error. The same error comes up after I used a fresh copy of the project install files.
Posted by:
anonymous_9363
12 years ago
Do you have any suggestions to help me narrow down what I should be looking for?You mean SysInternals' Process Explorer? Use Process Monitor instead. That will show you the file & registry access that the machine is requesting. Remember to filter out processes like IE, Explorer, your a/v EXE and so on so they don't clutter the view.
My guess would be that you have a missing config file or a missing entry in that file.
Posted by:
LunchBox
12 years ago
Sorry yes I mean Process Monitor.
I thought about some file missing or something corrupted but I deleted the set of install files and used a fresh copy that was downloaded from MS. One thing I have noticed is that this issue seem to be a little too common as I have seen many threads with the same issue but to solution.
I guess I will have to free up some time so I can take a better look at the log again. Once thing I did forget was to filter out the obvious, thanks for the reminder.
I thought about some file missing or something corrupted but I deleted the set of install files and used a fresh copy that was downloaded from MS. One thing I have noticed is that this issue seem to be a little too common as I have seen many threads with the same issue but to solution.
I guess I will have to free up some time so I can take a better look at the log again. Once thing I did forget was to filter out the obvious, thanks for the reminder.
Posted by:
LunchBox
12 years ago
The issue is Project. Both Project and Vision are part of the Microsoft Office Family. The both come with their own set of the Office Customization Tool. Visio has been packaged to be a silent install. The issue is MS Project.
Posted by:
anonymous_9363
12 years ago
I don't know what the problem might be but your favoured process/file/registry monitor will prove invaluable in narrowing down what's happening.
Posted by:
Arminius
12 years ago
I believe that Visio may not be part of the Office package. if that's the case, then the Office Customization Tool won't work.
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