sending helpdesk email with kace
Is there a way to send helpdesk email to the end user within kace. Our old ticket system allowed use to send email to the end user who created ticket directly from the system.
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
jknox
10 years ago
That functionality exists when you add an update to a ticket if configured properly: https://support.kace.com/help/doc/ServiceDesk/wwhelp/wwhimpl/common/html/wwhelp.htm#href=helpdesk_start.2.09.html&single=true
