KACE Product Support Question


03/10/2015 8960 views
I created a KBE image have downloaded all the drivers packs 3,4,5 recache to drivers and am still getting this error any thoughts?
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Community Chosen Answer

Just testing my 9020 and it works with pe 3 and 5 x86 kbe pxe boot.  Could be extra drivers in the kbe causing the problem. 

Copy the directories from \\ikbox\drivers\kbe_windows_x86 to your tech station and delete all the sub dirs from the kbox.

then go to http://www.dell.com/support/home/us/en/04/product-support/servicetag/2J1Y942/drivers and download the cab file for the
Answered 03/11/2015 by: SMal.tmcc
Red Belt

  • This idea fixed it!! thanks!!! I believe the extra drivers were causing the issue, i removed the extra drivers and was able to get it to work, thanks for all the help! WOOT!!
    • the video problem was what made me think it was extra "bad" drivers. I have never seen any video problems in the pe mode

All Answers

Can you give more detail on type of system and NIC? 

When you download the drivers needed for your nic copy it to either \\ikbox\drivers\kbe_windows_x64\SomeSubDirectory or \\ikbox\drivers\kbe_windows_x86\SomeSubDirectory.  I create a directory with company name and then create dirs under that for each type of nic (for ex:  \\ikbox\drivers\kbe_windows_x64\tmcc\pro1000x64). Copy all the files not just the cat,inf, & sys.  the din and dll files are also needed a lot of the times.  Once you have the files copied build a new kbe and test it, if it works, set it as default for pxe booting.
Answered 03/11/2015 by: SMal.tmcc
Red Belt

  • The model is an optiplex 9020 x86 NIC is not sure. I've moved all the files over into the correlating folder. I am also having this issue with the display drivers when I create a new KBE image. I will try your suggestion in adding the drivers into a sub folder.
    • Are the driver problems with the WinPE "KBE" or the OS in the deployed image?
      • WinPe KBE
      • Just wanted to be sure. I just received my first 9020 yesterday, still in the box. I have never seen video problems in the KBE winpe env. Are you using pe 3 or 5? I will set it up and see what happens. Will let you know what mine does in about an hour or 2 trying to finish testing my master academic base image for this fall. I can use the 9020 to target cast the image to to see how it does in pe env for me
      • one more question, are you using the internal video or have a graphics card in the 9020?
      • Using internal video, with a deploy image that I am trying to capture.
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