Ticket submitter information
when a user opens a new ticket certain Submitter information is automatically pulled in (obviously from the User record). Is there any way to tweak (add certain information to be pulled from the user record) this.
Yes. The user information is pulled from your LDAP source. Browse to Settings, Control Panel, Authentication Settings. There should be a scheduled user import that you can edit. One of the steps will be selecting which fields from LDAP you want to import, and then you match those with the KACE fields.