Software Deployment Question

Troubleshooting Acrobat Pro ZIP file Deployment

03/02/2016 1695 views
Good day,

The university I work with has provided a site license for Acrobat DC Pro. I have a zip file (Adobe Acrobat DC xxx) which contains the following:

Transforms (folder)
VCRT_x64 (folder)

I uploaded the zip to Kace and created a managed installation. It deploys to the computer and unpacks the Zip to create the folder Adobe Acrobat.

However, on my deploy, I get one of two things, depending on the installation cmd I use, which I've tried several from ITNinja.

I tried this - msiexec /i "AcroPro.msi" TRANSFORMS="AcroPro.mst" /qn - but it fails.
Some further reading suggested I have to name the path of the extracted folder, so I tried this:

msiexec.exe /i "Adobe Acrobat\AcroPro.msi" /TRANSFORMS="Adobe Acrobat\AcroPro.mst" /qn

This did not work either.

So I tried the package directly on the target computer and called the MSI. I got a notice indicating that without a runtime, certain components may not work to run setup.exe instead if I wanted to install those missing components. I did, and the install began.

So I tried instead to alter my installation parameter to:
msiexec.exe /i "Adobe Acrobat\setup.exe" /TRANSFORMS="Adobe Acrobat\AcroPro.mst" /qn (This clearly isn't correct - using msiexec to call an exe)

This, if I recall correctly, led me to the msiexe cmd options box and, eventually, failure.

I have read some about creating a batch file and dropping that in my zip as well, but I'm not too familiar with batches yet. Not that I couldn't figure it out, but If I just want to do a standard msi install, what am I missing? It looks like the university went through the trouble to create a custom package already; I just want to run it silently.


-- Ray
3 Comments   [ + ] Show comments


  • Have you read through the instructions here:
    • I did and I'm still confused.
      It looks like for Acrobat DC, and from some manual installation, I have to call the setup.exe so it can install prerequisites that are already in the zip.

      Kace first copies to my target PC Adobe Acrobat.zip, then unzips it and copies Adobe Acrobat as a folder with all the files inside.

      I'm going to ignore the silent part for now, since I just want to be able to get it to install in the first place, so I'm using default installation using setup.exe but it keeps failing.
      • It sounds like when you created the zip file you right clicked on the folder and compressed it. This preserves the top level folder so it is created when the file is unzipped. When I create archives to upload the KACE I always select the files themselves and then compress them to avoid this. I use the Send To, Compressed File option that is included in Windows.
  • I will try that then with the extracted contents. We received the file from another section of our university, so perhaps that's it. Thanks for detail.
    • I unzipped the zip I received and recompressed them. Deployed and failed.
      • What happens if you open a command prompt as admin and run the command? Is there anything in the Application event log?
  • Slight update, as I was having simple copying problems which are now resolved.

    The zip deploys to the machine, unpacks, but now I get the msiexec usage window and the installation fails.

    However, I'm trying to run setup.exe and not the AcroPro.msi, as certain components that may be missing on the target machine are installed only via Setup.exe.

    My installation command is merely 'setup.exe' for testing purposes now.

    Once the software has deployed, I can launch setup.exe manually on the target machine and it will otherwise install.

    Edit: I will test install via MSI instead, but again - the missing components parts that only install via setup.exe.

    2nd edit: Success. It worked. I really don't know what was the hangup, though. I must've been trying to many things at once and not keeping track of what I had and had not tried.

    Thanks everyone for the help. Not sure who to answer as the 'answer'; you all steered me towards further and better testing until I got it right.

All Answers


Did you use the Adobe tool to create the MST? Also, always, always ALWAYS use the full path to files. To avoid hard-coding them, though, use the old "%~DP0" dodge, as in:

MSIEXEC /I "%~DP0AcroPro.MSI" TRANSFORMS="%~DP0AcroPro.MST" [remainder of command-line]
Answered 03/07/2016 by: anonymous_9363
Red Belt

  • I didn't build it. It was per-built and given to us but our parent organization.

    On another recommendation, I unzipper the contents and recompressed them myself, then reuploaded that to Kcae and still no go.

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