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Unable to reach this agent-managed device

After do provisioning schedule agent successfully installed on the host (Windows 8.1), the provisioning result is successfully but the status is unable to reach this agent-managed device 

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Here's a log :

                               [11/10/19 06:31:24 PM] Begin provisioning...

  [11/10/19 06:31:24 PM] Executing Windows platform provisioning.


  STEP 1: CONNECT TCP/SSH - SUCCESSFUL



  STEP 2: AUTHENTICATION - SUCCESSFUL


  [11/10/19 06:31:47 PM] Executing remote communications:


      


  STEP 3: PUSH SCRIPT\PROVISIONING - SUCCESSFUL


  [11/10/19 06:31:47 PM] End of remote communications.

  [11/10/19 06:31:47 PM] End provisioning run.                         


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Answers (1)

Answer Summary:
Posted by: KevinG 2 years ago
Red Belt
2

Top Answer

It appears based on the posted output that the Provisioning was successful in installing the Agent. The next step would be to review the \ProgramData\Quest\KACE\koneas.log and the \ProgramData\Quest\KACE\user\KAgent.log as to why the Agent can not communicate with your SMA. This could be DNS or a port blocked..etc


Comments:
  • Oke, thank you very much, the problem is solved cause the client can't resolv the server DNS - bagas_wibowo 2 years ago
 
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