Word Wrap in KACE support ticket notifications
Friends,
I was testing and the first thing one of the Senior DBAs did was submit a ticket where he cut and paste a string of characters a couple hundred times. The ticket within Kace did not wrap the word, so the ticket ended up being very, very wide. The notification email was wrapped due to it coming out of Outlook.
He knows that it's unlikely a standard ticket would be thousands of characters long, but he claims potential security threats could arise and that he wouldn't approve until it wrapped.
I scoured for a couple hours and can't find any mention of word wrapping. Does anyone have any idea on how to wrap text or to break down large portions of text (while retaining linkages)...
Answers (2)
Kace messaged me back and stated that there should be a fix for this in the next update (5.4), which is due out anyday.
This is a GUI issue that it displays the comments in plaintext. I don't believe there's a way to resolve this without contacting support and requesting some sort of enhancement.
I'm always curious what kind of security threat people think could come from something like this. Did he clarify how someone could exploit text not being wrapped?
Comments:
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We discussed potential "buffer overflow" exploits, and while it is being saved as text, he said he didn't think there was much of a threat, but he wanted to see if there was a way to wrap it. I guess it is still more for aesthetics. - gcarpenter 11 years ago