Your Experience Migrating from Numara Trackit to Dell KACE K1000
I'm curious to know how many folks have moved from Numara's Trackit product over to the Dell KACE K1000. Furthermore, I'd love to know how the experience went: the process involved, timeframe, difficulties and caveats, your opinion of the transition.
If anyone is willing to share their story I'm all ears. We're currently reviewing the product and seriously considering moving our Numara inventory and helpdesk system over to the K1000. This will include all past and present ticket histories. Thanks.
Answers (3)
We only evaluated Track-It when we were looking for a helpdesk. Along the way we realized that there were solutions that could patch, deploy software, run compliance, and keep inventory. Between Numara and KACE, the price was a major driving factor, but also it looked like Numara was going to be more training intensive to get off the ground. KACE provides a physical appliance or a virtual appliance where Numara does neither. For us KACE was and has been a home run.
We used Trackit before Kbox... We did not move over any of the older tickets to the Kbox service desk we just kept Trackit up for awhile in case we needed any info from it. Service Desk is by far so much better than trackit, and all of our IT staff here love it!
We are currently in the process of configuring our K1000, currently still using Trackit. I hope to have it up and running soon. I will keep you posted.
