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01/10/2018 926 views
Hello,

I typically use PXE boot for our imaging process but I wanted to create a USB image as a backup if ever needed. I followed the instructions for creating a bootable USB drive with the KBE and system image. The image I am using is an already working image we currently use with PXE Boot so I know there are no issues with it.

The USB Image process will start, it will create and format the drive, Install the MBR and the next step is to apply the image. It fails and gives a Return code 6, unknown error. Hoping anyone could give me some suggestions on what I can check since there doesn't appear to be an error log for this or I am at least not sure where that log is.

Thanks!
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Comments

  • By Any chance, Does your capture image contains the letters D: and\or E:?

    Also clarify if the image was capture from a Legacy BIOS or UEFI... and if it's being deployed to a Legacy BIOS or UEFI machine.
  • This reminds me of when the usb image attempted to install to the usb drive. That was ages ago though.
  • I would check to see if you are attempting to image a system that is set to UEFI. We have not had luck imaging UEFI with an offline USB Drive. Also, after you run the USB Drive builder (As admin), and run the "Install.bat x:" (As Admin) where x is your USB drive letter for your offline image, you want to be sure to copy all drivers you need for the specific model of PC to the x:\KACE\Drivers_Postinstall\. folder structure for the drivers would need to match your KACE server. x.x.x.x\drivers_postinstall for reference. If the USB stick doesn't have the drivers for your hardware, it would throw out an error on you.

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